In matters of service and customer service, there is always something to strive for. High quality of service from the point of view of the organisation may not work with a particular client and his specific issues. In this case, it is worth paying attention to the standards of service, and not to go on about customer loyalty. Maintenance should work like a conveyor: accurate, fast, efficient and everywhere the same. You can never know in advance whether a customer will return tomorrow, whether the company has been able to solve their problems, whether they are satisfied with the service. n. This should not affect the quality of your service.
Models of such service are found in large companies, where all forces are aimed at automating processes, including customer service. Until recently, this was their competitive advantage, but today, when consumer requirements for personal service grow, this has become their weak point.
It has become common practice to use an autoinformer. The recorded voice seems polite, but does not cause motivation to wait 40 minutes for a real person to respond. Individual attention to each client becomes the way to success and victory over competitors.